Terms and Conditions

1. Scope of Services

We offer residential and commercial cleaning services as outlined in the service agreement or as agreed upon between the client ("you") and the Company. Specific services, schedules, and fees will be detailed in the service agreement.

2. Client Responsibilities

To ensure efficient service, you agree to:

• Provide access to the premises during scheduled service times.
• Remove personal items or valuables that may hinder cleaning.
• Notify us of any special cleaning requirements, fragile items, or potential hazards.
• Ensure that utilities like water and electricity are available during the service period.

3. Service Modifications and Cancellations

• Changes: Requests to modify services or schedules must be made at least 48 hours in advance.
• Cancellations: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee equal to 50% of the service cost.
• Rescheduling: We will accommodate rescheduling requests where possible, subject to availability.

4. Payment Terms

• Payments are due upon receipt of the invoice unless otherwise agreed.
• Late payments may incur a fee of 10% of the outstanding balance.
• For recurring services, payments are billed monthly unless specified otherwise.

5. Satisfaction Guarantee

We are committed to providing high-quality services. If you are not satisfied, you must notify us within 24 hours of service completion, and we will readdress the issue free of charge.

6. Liability

• Damage to Property: While we take utmost care, we are not liable for pre-existing damages, ordinary wear and tear, or damages resulting from improper maintenance or repair of items in the premises.
• Limitations: Our liability for damages is limited to the cost of the specific service in question.
• Personal Items: We are not responsible for the loss or misplacement of personal items.

7. Health and Safety

We reserve the right to refuse or terminate services if:

• Conditions pose a health or safety risk to our staff.
• There are aggressive pets, hazardous materials, or unsafe environments on-site.

8. Termination of Services

Either party may terminate the service agreement with written notice of at least 14 days. Immediate termination may occur in cases of breach of these Terms, non-payment, or unsafe working conditions.

9. Confidentiality and Privacy

We respect your privacy and confidentiality. Any information about your premises or personal details will not be shared without your consent, except as required by law.

10. Force Majeure

We are not liable for delays or failure to provide services due to circumstances beyond our control, including but not limited to natural disasters, accidents, or labor disputes.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida.

12. Amendments

We reserve the right to update or modify these Terms at any time. Updated Terms will be provided to clients prior to implementation.

13. Contact Information

For questions or concerns regarding these Terms or our services, please contact us at:

Sands Residential & Commercial Cleaning

Email: info@sandsrcc.com

Phone: (239) 977-9917

Website: https://sandsrcc.com